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Our Numbers Say
About Us
35
Trusted Clients
35
Onfield Product Users
85
Implementations
15
Years Of Experience
Our Numbers Say About Us
 TRUSTED CLIENTS
Trusted Clients
35
IMPLEMENTATIONS
Implementations
35
ONFIELD PRODUCT USERS
Onfield Product Users
35
YEARS OF EXPERIENCE
Years Of Experience
35
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Allocation and planning with debt collection software
FEATURES

Allocation and Planning

Assign the right owner to handle each overdue case,
so no PTP follow up gets dropped.

Real Time Case Allocation
Real Time Case Allocation
Allocate Field Agent cases in real time which directly impacts the collection process.
Real Time Follow-up
Real Time Follow-up
Create followup for cases to optimize Field agent collection effort.
Bulk Allocation
Bulk Allocation
Allocate cases in bulk to Field agents.
Real Time Notification
Real Time Notification
Field agents getting notified for all allocation and planning in real time.
FEATURES

Digital Communication

Use different modes of communication to easily
schedule & automate communication with our borrowers.

Customizable Templates & Configration

Create and save your own customizable templates for future re-use.

Create Schedule of Choice

Define your own business rule to create a target segment for communication.

Automated Emi-Due Reminders

Set multiple modes of communication.
Digital Communication through automated debt collection
                                            technology
Tele Caller in debt collection management software
FEATURES

Telecaller

Personalized Assistance, Exceptional Service: Our Telecallers Connect You to Tailored Solution for with Care and Expertise.

Dialer
Dialer
Take Online Payments
Take Online Payments
Set Follow-Up for Agents
Set Follow-Up for Agents
View In Depth Detail
View In Depth Detail
Historical Actions
Historical Actions
FEATURES

On-field Agent App

Empowering Agents on the Go: Our App Simplifies On-Field Tasks, Enhancing Efficiency and Real-time Decision Making.

Collection Module
Collection Module
Collect full and Partial payment for Overdue cases.
Zonal Manager App
Zonal Manager App
Bird eye view on all team Leaders and On field agents.
Followup Module
Followup Module
Take action on the cases and set the next action details.
Multiple Payment Modes
Multiple Payment Modes
Choose payment mode of your choice(Cash, Online, UPI, Cheque, DD, Bank Transfer).
Debt collection systems - on field agent app
Digital Debt Collection
FEATURES

Settlement Waiver Module

Seamless process of Loan Settlement and Waiver process with configurable approval matrix available

On Field Settlement
One Time Settlement
Settlement with Approval
Settlement Tranches
Web Based Settlement
Waiver Options
Reports
Maker-Checker Process

Performance Dashboard & Reports

Monitor progress and gain insights with our Performance Dashboard & Reports. Visualize data for informed decisions.

Collection and Followup Dashboard
Collection and Followup Dashboard
Daily, monthly collections with its payment type, followups with its calls and visit types can be seen in one unified view to review and track daily performance.
Collection and Followup Dashboard
Performance Dashboard
Performance Dashboard
View, compare and review collection performance at PAN India level with drill downs (state wise / region wise / city wise / branch wise / user wise) .
Performance Dashboard
Location Tracking
Location Tracking
Map View available for each onfield collection agent to track their customer visits, collections and deposits.
Location Tracking
INTEGRATIONS

Multiple Integrations

goCollect seamlessly integrates with the excellent tools on your existing platform

Integrated with 18+ 3rd-party APIs for faster collection
Integrated with API’s (AiSensy , go2market , Razorpay , CCAvenue , Billdesk , Mpos , Exotel , Setu , Paynimo , Equence , Kaleyra , Gupshup , 2Factor , Infobip , Phonepe UPI , Cashfree payment gateway , Ezetap and Ameyo. )
Multiple Integrations

Solutions For

HFCs
HFC
NBFC
NBFC
Microfinance
Microfinance
Banks
Banks
SFB
SFB

Who Can Use

goCollect Debt Collection Software Supports

On field
                                    Collector
On field
Collector
Tele
                                    Collector
Tele
Collector
Management
Management
Collection
                                    Agency
Collection
Agency
Supervisor
Supervisor

Covering All Collections

Safeguarding your precious collectibles with confidence

Agency
Agency
Effortlessly Utilize External Debt Collection Agencies in goCollect.
In-house
In-house
Bring your entire Collections team onto the goCollect platform seamlessly.
Digital
Digital
Embrace Digital Channels: WhatsApp, SMS, Robocalls, Emails with our Dynamic Digital Communication Engine.
Hybrid
Hybrid
Achieve Collection Portfolio Excellence with a Blend of Digital, Internal, and External Strategies.

Frequently Asked Questions

We have put together some commonly asked questions

Can I track the number of collection done by the collector in a day?
goCollect App allows collection head or any supervisor not only to monitor collections but also depositions made by the collector in a day.
Can I integrate goCollect App with my LMS?
i-XL has done 10+ successful core banking LMS system integrations of goCollect App for different financial lending institutions of all shapes, sizes and market caps.
Can I integrate the online payment gateway of my choice?
goCollect App is already connected with 2 renowned payment gateways – Paynimo and Razorpay. However, you can choice the payment gateway of your choice.
Can I know if the collector has visited the customer in person?
With our advance goTrac solution embedded in goCollect App, you can check the daily route, visit locations, activity locations of the collector along with the overall distance travelled by him in a day so that calculating his travelling conveyance is hassle free.
Can the supervisor or telecaller assign PTP pickup cases to Feet on Street (FOS)?
goCollect App helps you easily plan the day / week of all the on-field collection agents in one go for the PTP pickup cases as well as any general call / visit follow ups to be done of each customer.
Can I manage my recovery team hierarchy in the goCollect App?
goCollect allows you to manage multi –hierarchy and view their daily performance individual wise, branch wise, cluster wise, region wise and pan India.
Can the collector send an acknowledgement of collection receipt through SMS / Email in image or pdf format?
Once the collector collects the payment, goCollect App will instantly and automatically send the receipt copy to the customer via SMS and Email. Additionally, the collector has the option to share the receipt copy via WhatsApp or provide a hard copy of the receipt to the customer with the help of a Bluetooth printer.
Will the collector be able to sort the view of cases by number of hard / soft bucket cases?
The on-field collector app has a quick view of all the cases allocated to him along with search and multiple filter options. Be it bucket wise or PTP cases wise or product wise management or any other.
Can the on-field collection officer collect payment from customers staying in the remote area where there is network problems?
With our goCollect App, the collector can effortlessly collect the payments in offline (no internet zones) or online mode via multiple payment options in case the customer is residing in remote location.
How many payment modes are available in goCollect App? Is there an option to collect digital payment?
goCollect App empowers the collector to collect EMI dues and charges on fingertips via online (debit card / net banking / NEFT / RTGS / UPI wallets) or offline mode (cash / DD / cheque).
Not seeing your question here? Contact Us

A transparent debt collection software and recovery app designed to make collection easier

goCollect is an innovative debt collection software that enables payment collection. This digital tool is introduced in the market by Credility, one of the leading pioneers in the world of online financial services. It seamlessly automates the tedious task of tracking performance, following up with debtors, predicting and prioritizing debt recovery to enable faster, smoother and stress- free collections of NBFCs, banks and other financial lending institutions. Conventionally the lending institutions had to rely on third-party collection agencies for debt recovery from borrowers. The goCollect is an on-field collection app introduced by Credility for the collection team in financial lending institutes. This software is designed to reduce the dependencies on third-party and take care of everything from sending timely payment reminders to offering various payment terms to the borrowers. Having access to a Digital Debt collection software like goCollect can significantly help control overdue collection for a financial lending institution and escalate repayment percentage.

Features of the goCollect Debt Collection Mobile app

    The financial lending institutions, banks and NBFC’s are required to maintain a portfolio of their borrowers. The goCollect is a Debt Collection Mobile App that is customizable to an institution’s specific requirements.
  • Multi-level hierarchy
    This feature of our Debt Collection Management Software is designed to closely monitor the team performance. This feature on the goCollect app tracks the performance of each collection agent individually as well as in the team. The interactive and user-friendly dashboards and drill-down reports are designed to enable the on-filed collection with real-time updates of their performance.
  • Case allocation
    The app analyses the borrower's profile and allocates the right collection agent to them. This ensures every overdue case is handled optimally so that no publicly traded partnership (PTP) follow up gets dropped. Conventionally a manager would have to manually control the case allocation in the institution. The goCollect app by Credility is an innovative, efficient and state of the art technology that limits the case allocation and ensures that the on-field collection agents attend to the high-priority debtors first.
  • Auto-receipt generation
    goCollect is a Debt Collection Management Software that generates and sends receipts to the customers automatically after the payment has been completed. This receipt can be generated in real-time with the help of an auto SMS/email to the customer. A financial institution can print the hard copy of the receipt and share it with the customers. It also ensures that the payment process is smooth and effortless by enabling the customer to pay through various modes like cash, cheque, demand draft, online, bank transfer and UPI.

A Debt Collection Management Software that manages the overall debt management process

goCollect is a Digital Debt Collection where a financial lending institution can ensemble all their customers in one place. This makes management, tracking and gathering updates much easier. Banking institutions can also determine and pay attention to their high-priority debtors with all the data accumulated on one screen. The Debt Collection Mobile App tracks the overall overdue collection performance. The real-time performance dashboard helps companies strategize their bottom line. Locating and monitoring the daily routine and activities of an on-field collection officer is easier than ever with the intelligent data points by the reliable Debt Collection Management Software by Credility.

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